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| Q. I already
have a web site hosted somewhere else, how do I switch to SiteTurn? |
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SiteTurn makes it easy to make the switch
to better hosting because we do it for you- FREE! With our
exclusive 5-step EasySwitch program, our skilled staff will
transfer your web site from your current provider within 24
hours. The process is totally transparent so your visitors
will never notice a thing. We call this a "Zero Downtime
Transfer" and it is free when you sign-up.
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| Q. Does SiteTurn
offer 24/7 technical support? |
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YES! SiteTurn's experienced staff is available
24 hours a day, 7 days a week to help answer any questions that
you may have, or to solve any issues that may arise with your
web hosting service. Support is available by toll-free phone M-F 9-6pm PST
or through our online support center.
We guarantee a response to ALL e-mail
requests within 24 hours! |
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| Q. What platform
or operating system (OS) will my new web site use? |
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SiteTurn offers packages to suit
the needs of all businesses and individuals looking to enhance
their presence on the Internet. We offer hosting on both Windows
2000 and Linux platforms, at no additional charge to our clients. |
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| Q. Which platform
is right for me, Windows or Linux? |
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This depends on what applications you plan to
use on your web site. For example, if you need a database driven
web site, you can choose either PHP/MySQL combination under
Linux or an ASP/Access combination under Windows 2003. The trend
is for solutions to be supported in both platforms. For example,
we support Microsoft FrontPage, one of the most popular web
site editors on the market, on both Linux and Windows 2003. |
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| Q. What do
I need to use SiteTurn's hosting services? |
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All you need is an Internet connection and a web browser.
Basically, if you can view our web site, you are ready to
get started and you have everything you need. Our comprehensive
online tools make it easy for everyone to take advantage of
our services.
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| Q. How soon
can I start using my new website? |
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SiteTurn offers instant account activation on
most service plans. Once you have completed the online order
process, you will receive further instructions by e-mail on
how to get started. |
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| Q. What are
SiteTurn's DNS server addresses? |
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Primary DNS: DNS1.SITETURN.COM (66.36.160.18)
Secondary DNS: DNS2.SITETURN.COM (66.36.160.19) |
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| Q. What does
a "99.9 Uptime Guarantee" really mean? |
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Our state of the art facilities combined with
an all-star staff means you can rest assured knowing your site
will be fully operational 24 hours a day, 7 days a week. We
guarantee your site will be up 99.9% of the time or you don't
pay! |
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| Q. Does SiteTurn
offer dial-up access to the Internet? |
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At SiteTurn, we focus only on our core business- web hosting.
We do not provide dial-up access to the Internet as we believe
that it will interfere with our ability to provide clients with
the most comprehensive web hosting services available today.
You will need to contact your local Internet Service Provider
(ISP) for local dial-up access to the Internet.
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| Q. Does SiteTurn
offer website design and/or programming services? |
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Yes! SiteTurn has an entire department dedicated
to providing professional web design and programming services
for our customers. For information and pricing, please contact us HERE |
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| Q. What kind
of connections does SiteTurn have to the Internet backbone? |
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Each of our data center facilities are connected to the Internet
backbone by way of multiple OC3 fiber-obtic lines to providers
such as Sprint, AT&T, Level3, and XO Communications. We
utilize only the fastest and most reliable backbone connections
available, making absolutely sure that our blazing fast network
is available around the clock.
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| Q. Can I sell
products/services on my web site? |
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SiteTurn enables businesses around the World
to offer their products/services to the Internet community.
We offer various programs depending on your needs as a merchant. |
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| Q. Can I accept
credit card payments in real-time? |
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We offer a complete line of E-commerce solutions dedicated to
those clients that would like to sell products on the Internet
and accept credit card payments in real-time. To view our E-commerce
offerings, please visit: http://www.siteturn.com/ecommerce/
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| Q. If I do
not have a domain name yet, how can I tell what names are available? |
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The first step of the ordering process will allow
you to search for and secure the domain name that is most suitable
for your new web site. Simply select the package you wish to
use and you will be taken to our comprehensive domain name lookup
system. |
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| Q. Do I have
to sign a contract with SiteTurn? |
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Absolutely not! We do not have contracts on any
of our standard hosting packages. We allow you to modify your
service plans and terms at any time without penalty. You can
select to pay on a monthly, quarterly, or annual basis. However,
we do offer considerable discounts when you select longer hosting
terms. |
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| Q. How many
pages can my website have? |
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The plans we offer come with a great deal of
resources for you to use. We offer a considerable amount of
storage space so that you can host the content your web site
needs to be successful. There is no restriction on the actual
number of pages you can host. A package that includes 500MB
of disk space can potentially hold thousands of standard web
pages. |
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| Q. Can I get
my money back if I'm not satisfied with the service? |
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Absolutely! We offer a '30 Day Money Back Guarantee' with all
of our service plans. If we fail to provide the level of service
that we advertise, we will provide you with a full refund of
your web hosting service fees within your first 30 days of service
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| Q. Can I send
you a check for the payment if I don't have a credit card? |
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We accept check payments on annual accounts only.
Monthly and quarterly accounts must be paid with a credit card.
If you wish to sign-up and pay by check, please call our Sales
Department toll-free at: (800) 556-2127. |
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| Q. What type
of hardware do you use for your shared hosting accounts? |
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Our hardware platforms are constantly updated to keep-up with
the everyday changes in server technology. Currently, our shared
hosting network is comprised of Hewlett-Packard NetServer products,
with each server featuring Intel Xeon processors, High-Speed DDR Memory,
and 15,000 RPM SCSI hard drives.
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| Q. Do you include
free scripts with my account? |
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Yes! We offer a wealth of resources for all customers to utilize
in conjunction with our hosting services. From your online
Plesk control panel, you will be able to install
free scripts such as: FormMail, Message Boards, Search Engines,
and more, all at the click of a button.
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| Q. Can I have
a list of other customers/websites that SiteTurn currently hosts? |
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SiteTurn maintains a strict privacy policy with all of our clients
and for security purposes, we do not disclose the identities
of these individuals, or the names of their web sites. For reference
purposes, we have setup a section of our website specifically
for clients to provide testimonials on our services. We also
offer a '30 Day Money Back Guarantee' so that if you are not
satisfied with the services we provide, you are entitled to
a full refund of all hosting service fees.
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| Q. How long
has SiteTurn Networks been in business? |
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SiteTurn Networks has been providing web hosting
and e-commerce solutions since 1998. |
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