Web Hosting
 · Performace Package
 · Performace Plus
 · Plan Addons
 · FAQ's


  E-Commerce
  Dedicated Servers
  Advanced Hosting
  Domain Names
  Website Resources
  Website Design





I already have a web site hosted somewhere else, how do I switch to SiteTurn?
Does SiteTurn offer 24/7 technical support?
What platform or operating system (OS) will my new web site use?
Which platform is right for me, Windows or Linux?
What do I need to use SiteTurn's hosting services?
How soon can I start using my new website?
What are SiteTurn's DNS server addresses?
What does a "99.9 Uptime Guarantee" really mean?
Does SiteTurn offer dial-up access to the Internet?
Does SiteTurn offer website design and/or programming services?
What kind of connections does SiteTurn have to the Internet backbone?
Can I sell products/services on my web site?
Can I accept credit card payments in real-time?
If I do not have a domain name yet, how can I tell what names are available?
Do I have to sign a contract with SiteTurn?
How many pages can my website have?
Can I get my money back if I'm not satisfied with the service?
Can I send you a check for the payment if I don't have a credit card?
What type of hardware do you use for your shared hosting accounts?
Do you include free scripts with my account?
Can I have a list of other customers/websites that SiteTurn currently hosts?
How long has SiteTurn Networks been in business?





  
Q. I already have a web site hosted somewhere else, how do I switch to SiteTurn?
 

SiteTurn makes it easy to make the switch to better hosting because we do it for you- FREE! With our exclusive 5-step EasySwitch program, our skilled staff will transfer your web site from your current provider within 24 hours. The process is totally transparent so your visitors will never notice a thing. We call this a "Zero Downtime Transfer" and it is free when you sign-up.

 


  
Q. Does SiteTurn offer 24/7 technical support?
  YES! SiteTurn's experienced staff is available 24 hours a day, 7 days a week to help answer any questions that you may have or to solve any issues that may arise with your web hosting service. Phone support is available by toll-free phone M-F 9-6pm PST and online support is available 24/7 through our online support center. We guarantee a response to ALL support tickets within 24 hours!
 


  
Q. What platform or operating system (OS) will my new web site use?
  SiteTurn offers packages to suit the needs of all businesses and individuals looking to enhance their presence on the Internet. We offer hosting on both Windows 2000 and Linux platforms, at no additional charge to our clients.
 


  
Q. Which platform is right for me, Windows or Linux?
  This depends on what applications you plan to use on your web site. For example, if you need a database driven web site, you can choose either PHP/MySQL combination under Linux or an ASP/Access combination under Windows 2000. The trend is for solutions to be supported in both platforms. For example, we support Microsoft FrontPage, one of the most popular web site editors on the market, on both Linux and Windows 2000.
 


  
Q. What do I need to use SiteTurn's hosting services?
 


All you need is an Internet connection and a web browser. Basically, if you can view our web site, you are ready to get started and you have everything you need. Our comprehensive online tools make it easy for everyone to take advantage of our services.

 


  
Q. How soon can I start using my new website?
  SiteTurn offers instant account activation on most service plans. Once you have completed the online order process, you will receive further instructions by e-mail on how to get started.
 


  
Q. What are SiteTurn's DNS server addresses?
  Primary DNS: DNS1.SITETURN.COM (66.36.160.18)
Secondary DNS: DNS2.SITETURN.COM (66.36.160.19)
 


  
Q. What does a "99.9 Uptime Guarantee" really mean?
  Our state of the art facilities combined with an all-star staff means you can rest assured knowing your site will be fully operational 24 hours a day, 7 days a week. We guarantee your site will be up 99.9% of the time or you don't pay!
 


  
Q. Does SiteTurn offer dial-up access to the Internet?
 
At SiteTurn, we focus only on our core business- web hosting. We do not provide dial-up access to the Internet as we believe that it will interfere with our ability to provide clients with the most comprehensive web hosting services available today. You will need to contact your local Internet Service Provider (ISP) for local dial-up access to the Internet.
 


  
Q. Does SiteTurn offer website design and/or programming services?
  Yes! SiteTurn has an entire department dedicated to providing professional web design and programming services for our customers. For information and pricing, please contact our design team HERE
 


  
Q. What kind of connections does SiteTurn have to the Internet backbone?
 
Each of our data center facilities are connected to the Internet backbone by way of multiple OC3 fiber-obtic lines to providers such as Sprint, AT&T, Level3, and XO Communications. We utilize only the fastest and most reliable backbone connections available, making absolutely sure that our blazing fast network is available around the clock.
 


  
Q. Can I sell products/services on my web site?
  SiteTurn enables businesses around the World to offer their products/services to the Internet community. We offer various programs depending on your needs as a merchant.
 


  
Q. Can I accept credit card payments in real-time?
 
We offer a complete line of E-commerce solutions dedicated to those clients that would like to sell products on the Internet and accept credit card payments in real-time. To view our E-commerce offerings, please visit: http://www.siteturn.com/ecommerce/
 


  
Q. If I do not have a domain name yet, how can I tell what names are available?
  The first step of the ordering process will allow you to search for and secure the domain name that is most suitable for your new web site. Simply select the package you wish to use and you will be taken to our comprehensive domain name lookup system.
 


  
Q. Do I have to sign a contract with SiteTurn?
  Absolutely not! We do not have contracts on any of our standard hosting packages. We allow you to modify your service plans and terms at any time without penalty. You can select to pay on a monthly, quarterly, or annual basis. However, we do offer considerable discounts when you select longer hosting terms.
 


  
Q. How many pages can my website have?
  The plans we offer come with a great deal of resources for you to use. We offer a considerable amount of storage space so that you can host the content your web site needs to be successful. There is no restriction on the actual number of pages you can host. A package that includes 500MB of disk space can potentially hold thousands of standard web pages.
 


  
Q. Can I get my money back if I'm not satisfied with the service?
 
Absolutely! We offer a '30 Day Money Back Guarantee' with all of our service plans. If we fail to provide the level of service that we advertise, we will provide you with a full refund of your web hosting service fees within your first 30 days of service
.
 


  
Q. Can I send you a check for the payment if I don't have a credit card?
  We accept check payments on annual accounts only. Monthly and quarterly accounts must be paid with a credit card. If you wish to sign-up and pay by check, please call our Sales Department toll-free at: (800) 556-2127.
 


 
Q. What type of hardware do you use for your shared hosting accounts?
 
Our hardware platforms are constantly updated to keep-up with the everyday changes in server technology. Currently, our shared hosting network is comprised of Hewlett-Packard NetServer products, with each server featuring Intel Pentium 4 Xeon processors, High-Speed DDR Memory, and 15,000 RPM SCSI hard drives.
 


 
Q. Do you include free scripts with my account?
 


Yes! We offer a wealth of resources for all customers to utilize in conjunction with our hosting services. From your online Plesk control panel, you will be able to install free scripts such as: FormMail, Message Boards, Search Engines, and more, all at the click of a button.

 


 
Q. Can I have a list of other customers/websites that SiteTurn currently hosts?
 
SiteTurn maintains a strict privacy policy with all of our clients and for security purposes, we do not disclose the identities of these individuals, or the names of their web sites. For reference purposes, we have setup a section of our website specifically for clients to provide testimonials on our services. We also offer a '30 Day Money Back Guarantee' so that if you are not satisfied with the services we provide, you are entitled to a full refund of all hosting service fees.
 


 
Q. How long has SiteTurn Networks been in business?
  SiteTurn Networks has been providing web hosting and e-commerce solutions since 1998.
 

Acceptable Usage Policy   Privacy Policy   Copyright © 2011 Siteturn Networks, Inc. All Rights Reserved