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Dedicated Server Hosting Terms of Service - Click Here

Terms of Use

Upon signing up for SiteTurn's services, all customers agree to comply with SiteTurn's Terms of Use. The policy is aimed to ensure our customers are using SiteTurn's services with due regard to the rights of other Internet users and in conformity with the requirements of SiteTurn's network environment.

This Agreement shall be governed by and interpreted in accordance with the laws of the State of California, United States of America, and the courts of the judicial district of the County of Sacramento shall have exclusive jurisdiction in respect of any proceedings in connection with this Agreement.


Illegal Use

SiteTurn Networks servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, MP3, and IRC bots.

Furthermore, use of SiteTurn Networks' servers, or other network resources, to gain unauthorized access to other Internet users and/or other networks, is strictly prohibited.

Adult Content

Due to the special system and network requirements of adult-oriented sites, pornography and sex-related merchandising are prohibited on shared servers. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites.

Adult content is only allowed on dedicated server platforms. For more information, please contact Customer Support


Security

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

CGI Scripts

CGI Script sharing with domains not hosted by SiteTurn Networks is not allowed. Any cgi-scripts deemed to be adversely affecting the server performance or the network integrity will be shut down without prior notice.

Server abuse

Any attempts to undermine or cause harm to a SiteTurn Networks server, or any customer of SiteTurn Networks, is strictly prohibited. Any sub-networks of SiteTurn Networks, and all dedicated servers, must adhere to the above policies. The failure to meet, or follow any of the above guidelines, are grounds for account deactivation. We reserve the right to remove any account without prior notice, if we have reason to believe that any of the terms outlined in this Agreement, are violated.

Any client who uses SiteTurn Networks’ servers for development or debugging an application, or who knowingly runs an application, that crashes or causes harm to the server, is violating this Agreement and risks account termination. We will not allow any services or programs that in any way potentially affect the security, speed, and/or stability of our servers. This includes but is not limited to third party COM objects, CFX tags, CF tags or DLLs (please see Third-Party Software below) that we feel present a risk; the use of ODBC RDS; anonymous FTP upload; access attempts targeted at other customer directories or databases; the use of CGI programs making remote calls via TCP/IP ports; and any other product or activity which in any way, shape or form diminishes the functionality of SiteTurn Networks’ servers. Any customer that is found in violation of the above is in danger of account termination.

If there is any doubt as to what is acceptable to run on the server, please contact Customer Support

UCE (Unsolicited Commerce Email) - SPAM

Spamming, or the sending of mass unsolicited email, from or through a SiteTurn Networks server, to a SiteTurn Networks customer(s), or using an email address that is maintained on a SiteTurn Networks machine is STRICTLY prohibited. SiteTurn Networks will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a SiteTurn Networks server as a maildrop for responses, you are in violation. Violators will face an immediate suspension and indefinite removal from our network, as well as a minimum fine of $250 and other recourse, as applicable.

Server Resources

SiteTurn's customers are privileged to be offered unlimited traffic. Unlimited traffic applies to standard web documents (JPEG, GIF and HTML). All other types of files such as (ZIP, MP3, MPEG, EXE, RA, RM, etc.) are subject to 15 GB of transfer per month. Sites containing paid advertisements, such as banner ads are allowed 20 GB of transfer per month. Any customer who exceeds this limit will be notified by SiteTurn to resolve the situation. Any excess bandwidth usage which is not in complient with the Accepted User Policy will be billed to the client at a rate of $3.00/GB based on monthly usage.

Any web site that uses a high amount of server resources, such as, but not limited to, CPU time, memory usage, and network resources, will be given the option to pay additional fees, which will depend on the resources required, reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. SiteTurn Networks shall be the sole arbiter of what is considered to be a high server usage level.

Any hosting account deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice.

IRC

SiteTurn Networks does not allow IRC or IRC bots to be operated on our servers.

Modification

SiteTurn Networks reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

Billing and Payment

All fees for web hosting or other services are due in advance and shall be in accordance with SiteTurn Networks' fee schedule, which is incorporated herein by reference and may be amended from time to time. In the event that customer elects to pay with a credit card, the Customer authorizes SiteTurn Networks, Inc. to charge all fees owed to such credit card at the time or up to 30 days before they become due. Customer agrees to pay a $25.00 (twenty-five dollars) late fee if customer's account or accounts become more than fifteen (15) calendar days overdue or if the Customer's credit card is not accepted when a charge is processed. Fees for renewal periods after the Initial term shall become due within the 30 day period before the first day of such renewal period. Globat may impose a debt service charge equal to one and one-half percent (1.5%) of the overdue balance or a lesser amount where required by law for each month or portion thereof the overdue amount remains unpaid. In addition, in the event that any amount due to SiteTurn remains unpaid thirty (30) calendar days after such payment is due, SiteTurn Networks, Inc., in its sole discretion, may immediately terminate this Agreement, and/or withhold or suspend Services. Customer agrees that SiteTurn may impose a $30.00 (thirty dollars) fee to reinstate accounts that have been terminated or suspended. All taxes, fees and governmental charges relating to the Services provided hereunder (other than income taxes of SiteTurn Networks, Inc.) shall be paid by the Customer.

Customer agrees that SiteTurn Networks, Inc. may charge in advance all fees due for the Services provided to Customer under this agreement to the credit card supplied by Customer during registration or at any time thereafter and the Customer specifically agrees not to charge-back or dispute any payments SiteTurn Networks, Inc. processes through the Customer's credit card.

All SiteTurn customers acknowledge and specifically agree that chargebacks - which might occur if a Customer disputes SiteTurn charges directly with Customer's credit card bank - are unlawful if SiteTurn Networks' service has been rendered. If a customer has a fee dispute with SiteTurn Networks, the customer must settle such dispute with SiteTurn directly without initiating any chargeback procedures. Any chargeback will evoke an automatic $100.00 (one-hundred dollars) service fee, without exception, for which customer will be held responsible in future collection procedures, which may involve third-party collections proceedings.

To avoid interruptions in service, accounts are billed on a recurring, subscription basis. Accounts will automatically renew unless explicitly cancelled thirty (30) days prior to the renewal date.

Miva Merchant Change of Fees

SiteTurn Network’s Ecommerce hosting packages that offer Miva Merchant software are subject to fee changes. The price point of these software as service plans is subject to change from Miva Merchant. As such SiteTurn will notify all customer by email, or posting on website as to any changes in rates. Customers must cancel within 30 days of a rate change in order to receive a refund.

Cancellation Policy

SiteTurn Networks aims to deliver premium web hosting and e-commerce services by incorporating the latest in technologically advanced infrastructure, and an experienced and dedicated support staff. Further, in an effort to reduce initiation costs to our customers we have waived setup fees on many of our service plans. Certain packages will have non-recurring, one-time setup charges, to offset provisioning costs.

In order to cancel your web hosting service, you must submit your request in writing to Customer Support. The cancellation request MUST be submitted from the account's primary email address for authenticity purposes thirty (30) days prior to the renewal date. Cancellation requests made by telephone, or by e-mail to any other department, will not be processed. Late cancellations are subject to a $75.00 Breach -Of-Contract fee

If SiteTurn Networks cancels this Agreement pursuant to any of the terms outlined in this agreement SiteTurn shall not refund to Customer any fees paid or prepaid in advance of such cancellation and Customer shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. Prepaid hosting fees are not refundable, if SiteTurn terminates this agreement for cause. SiteTurn shall also have the right to charge customer a minimum of $75.00 Breach-Of-Contract fee.

Under our "30 Day Money Back Guarantee" program, SiteTurn Networks will provide customers with a full refund on all hosting services paid, if the customer requests the service cancellation with a valid customer service complaint, within the first thirty (30) days of account activation. Thereafter, refunds on all accounts (including annual and quarterly packages) will be pro-rated, based on the monthly rate. Any setup fees and/or overage charges assessed, are non-refundable. This guarantee does not apply to accounts that have been closed or suspended due to a violation of this Agreement. Accounts that have been suspended or deactivated as a result of a violation of this Agreement are not eligible for refunds.

To avoid interruptions in service, accounts are billed on a recurring, subscription basis. Accounts will automatically renew unless explicitly cancelled thirty (30) days prior to the renewal date.

Domain Registration Policy

Click here to review SiteTurn Networks Domain Registration Policy.

EXCLUSIVE REMEDY

YOU AGREE THAT OUR ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO ANY SERVICE(S) PROVIDED UNDER THIS AGREEMENT AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID FOR SUCH SERVICE(S) DURING THE TERM OF THIS AGREEMENT. IN NO EVENT SHALL SITETURN NETWORKS, ITS LICENSORS AND CONTRACTORS (INCLUDING THIRD PARTIES PROVIDING SERVICES AS PART OF THE SUBSCRIPTION SERVICE FOR WEBSITES FROM SITETURN) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES EVEN IF SITETURN NETWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT A STATE DOES NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY AS SET FORTH HEREIN SITETURN NETWORKS' LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW IN SUCH STATES.






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